Privacy Policy
Effective Date: April 18, 2026
At NY City Limo, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://nycitylimo.com or communicate with us through our website, phone, forms, and SMS services. NY City Limo 174 5th Ave New York, NY 10010 Phone: 1-212-222-LIMO (5466) Toll Free: 1-866-444-80801. Information We Collect
We may collect personal information that you voluntarily provide to us, including:- Full name
- Phone number
- Email address
- Pickup and drop-off addresses
- Reservation details
- Travel preferences
- Special requests
- Any other information you submit through contact forms, quote forms, reservation forms, or by phone
- IP address
- Browser type
- Device information
- Pages visited
- Referring website
- Date and time of access
- Cookie and usage data
2. How We Collect Your Information
We collect personal information in several ways, including:- When you submit a reservation request
- When you request a quote
- When you contact us through website forms
- When you call or text us
- When you communicate with us by email or other offline methods
- Through cookies, analytics tools, and similar technologies on our website
3. How We Use Your Information
We may use your information to:- Provide transportation, booking, quote, and customer support services
- Confirm reservations and communicate service updates
- Respond to inquiries and requests
- Send service-related notifications
- Improve our website, services, and customer experience
- Maintain internal business records
- Comply with legal obligations
- Prevent fraud, abuse, or misuse of our services
4. SMS Privacy
If you choose to opt in to receive SMS messages from NY City Limo, we may use your phone number to send you messages related to:- Reservation confirmations
- Booking updates
- Trip reminders
- Customer support communications
- Service-related notifications
SMS consent and phone number will not be shared or sold to any third party or affiliates for marketing purposes.
5. How We Share Personal Information
We do not sell your personal information. We may share your information only when necessary in the following situations:- With service providers who help us operate our website, booking systems, communications, or business operations
- With payment, hosting, analytics, or technical support vendors
- When required by law, regulation, subpoena, or legal process
- To protect our rights, customers, staff, or business
- In connection with a business transfer, merger, or acquisition, if applicable
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality, analyze traffic, and enhance user experience. You may disable cookies through your browser settings, though some website features may not function properly.7. Data Security
We use reasonable administrative, technical, and physical safeguards to help protect your personal information. However, no method of internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.8. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.9. Your Choices
You may contact us to:- Request access to your personal information
- Correct inaccurate information
- Request deletion where applicable
- Opt out of promotional communications
- Withdraw SMS consent at any time by replying STOP